Cyberbacker is one of the most advertised virtual assistant companies in the Philippines. If you’re here, you’ve probably heard about the company in one way or the other.
Maybe you’ve seen the billboards, TikToks, and the social media ads about Cyberbacker. Or you could have heard about it from a friend or seen it talked about on Facebook groups.
And with all the buzz, it’s natural to ask “Is Cyberbacker legit?” In this article, we’ll answer that question and more by looking at Cyberbacker reviews, job openings, and other similar information.
Table of Contents
Is Cyberbacker Legit?
Cyberbacker CEO and founder, Craig Goodliffe, has been working with Filipino online workers since 2012. Since establishing Cyberbacker in January 2018, it now employs more than 2000 Filipinos in various virtual assistant positions or as the company calls them “cyberbackers”. Cyberbacker’s head office is in Odgen, Utah in the USA.
Yes, Cyberbacker is a legitimate virtual assistant agency hiring Filipinos to work with clients primarily in the USA. The company is also known to advertise heavily on social media and billboards with very generous claims on salary potential. Keep in mind that these figures may not necessarily reflect the actual salary that every employee can expect upon joining the company.
Your actual compensation may vary from what is advertised until you’ve made significant progress with the company.
It’s very easy to spot a fake Cyberbacker recruiter. If they require payment for your application fee, then they are a fake. The official Cyberbacker company will never ask you for a fee.
As a rule of thumb, whenever an online job is asking you to pay before you can work, then it’s a scam.
Is Cyberbacker a BPO Company?
Technically yes, but the setup is a bit different from regular BPOs. Business Process Outsourcing, commonly known as BPO, is the practice of transferring routine business operations to an external supplier.
So, when companies transfer parts of their operation to a virtual assistant agency like Cyberbacker, it can be considered outsourcing. However, there are differences between Cyberbacker and the BPO companies you usually know of like Accenture and Teleperformance.
Unlike traditional BPOs who have large office buildings to house all of their employees, Cyberbacker’s thousands of VAs usually work from home. And instead of having large businesses as clients like traditional BPOs, Cyberbacker’s virtual assistants serve MSMEs. Meaning, each VA would likely have individuals or small businesses as clients.
This setup is common among virtual assistant agencies here in the Philippines. Not only does it allow for more flexibility in the kind of clients they can take, but they also don’t have to be restrictive in the location of their employees. This means that Cyberbacker can hire aspiring VAs from any place in the Philippines.
List of Jobs & Salaries in Cyberbacker
You can view the full list of available positions in Cyberbacker by checking their website, Cyberbacker Careers. They have both voice and non-voice Cyberbacker jobs available. Listed below are some of the job postings we’ve seen that also listed the possible salary.
IMPORTANT: When companies mention the salary in a range, it’s best to assume that you’ll only be receiving the lower end of that range unless you can negotiate more beneficial terms.
1. Non-Voice Admin Backer
Job Overview: Transcription, preparing paperwork, scheduling of consultation with clients, preparing and emailing weekly reports, updating virtual files, building ongoing task lists, overseeing administrative tasks, and admin tasks
Salary: 400-1500 USD/month
Benefits: HMO & PTO
Training: Training with allowance
Equipment: No equipment provided
2. Social Media Backer
Job Overview: Set up and manage social media business pages, community management, scheduling posts, responding to messages and comments, content planning for meeting business objectives, designing and creating images or video content using software such as Canva, Photoshop, or Illustrator, interpreting and creating social media reports and analytics, and media and ad planning
Salary: 400-1500 USD/month
Benefits: HMO & PTO
Training: Training with allowance
Equipment: No equipment provided
3. Virtual Assistant / Cyberbacker
Job Overview: Respond to emails and phone calls, schedule meetings, book travel and accommodations, manage a contact list, prepare customer spreadsheets and keep online records, organize managers’ calendars, perform market research, create presentations, address employee’s administrative queries, provide customer service as the first point of contact
Salary: Php 20,000 to 35,000 / month
Benefits: Performance Bonus
Training: Training (paid)
Equipment: No equipment provided
4. Email Correspondence Backer
Job Overview: Determining the nature of incoming emails and prioritizing them according to their importance, reviewing incoming emails for items that require follow-up and making sure that the person or division involved can respond to the email sent to them, ensuring that the email received is answered immediately and no pending emails are left unattended, and responding to client inquiries and concerns sent through email
Salary: 400-800 USD/month
Benefits: HMO & PTO
Training: Training with allowance
Equipment: No equipment provided
5. Career Consultant / Recruitment Staff
Job Overview: Source and recruit candidates by using databases, social media etc, screen candidate resumes and job applications, conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule, assess applicants’ values, relevant knowledge, skills, soft skills, experience and aptitudes., provide analytical and well documented recruiting reports to the rest of the team, and promote company’s reputation as “best place to work”
Salary: Php 25,000 to 35,000 / month
Benefits: Performance Bonus
Training: Training (paid)
Equipment: No equipment provided
Does Cyberbacker provide equipment?
No, typically Cyberbacker does not provide equipment for their employees. You need to prepare your own equipment including a computer or laptop, a wired internet connection, a high-definition webcam, and a noise-canceling headset.
Does Cyberbacker accept students?
Yes, Cyberbacker accepts students as long as they are at least 18 years of age and above. However, as a student, you need to perform really well in the job interview to surpass your handicap of having no experience yet.
Aside from that, balancing your studies with life as a part-time remote worker is also challenging. It can be tempting to neglect your studies since working actually earns you money. But getting that degree is still important. Just think of it as upskilling for a better career.
Does Cyberbacker accept part-time applicants?
There are a lot of job posts from Cyberbacker that seem to suggest that they do accept part-time applicants. However, please note that their company policy is that their employees cannot work two jobs at the same time. So, working for Cyberbacker as a part-timer is only feasible for students, stay-at-home parents, and other people in a similar situation.
Does Cyberbacker provide training?
Yes, according to their job posts, they provide training with allowance for most of their open positions. However, based on what’s being said on social media, this training allowance may not be released until you actually start working for a client.
So, if that sounds like a dealbreaker for you, then it might be a good idea to apply elsewhere.
Is Cyberbacker worth it?
That’s totally up to you and your current situation. Joining Cyberbacker is just one way of launching your career as a virtual assistant or remote worker. There are countless other virtual assistant companies you can try that might be a better fit for your situation.
Working with VA companies like Cyberbacker is an excellent starting point, especially for beginners. But it’s not the only way to get an online job. In fact, you can even try the non-agency route. You can start your career as a remote worker on your own by working directly with clients you can find on Onlinejobs.ph, Upwork, and other similar job sites.
If you remain undecided, you might want to look for more information about the company. You can find unfiltered reviews of VA agencies like Cyberbacker on social media sites like Facebook and Reddit.
Where to Find Cyberbacker Reviews
Here are some review sites that provide employee reviews regarding Cyberbacker.
Cyberbacker PH Reviews (Philippines): Jobstreet.ph | Glassdoor | Indeed | Trustpilot
Sample Cyberbacker Positive Review:
Sample Cyberbacker Negative Review:
But if you’re looking for raw, unfiltered, and honest Cyberbacker reviews that mince no words, it’s best to search in social media for that.
1) How to Find Cyberbacker Reviews on Facebook
Philippine freelancing and online job Facebook groups are an excellent source of reviews for Cyberbacker and other VA companies. Here are some groups you can check:
Facebook Groups: Online Filipino Freelancers | Freelancers In the Philippines (FLIP) | The Freelance Movement | Filipino Freelancer Online Home Based Job
It’s very easy to find Cyberbacker reviews on Facebook Groups. First, visit the page of the Facebook Group you want to check. Then, if it’s a private group, you will need to join the group first.
After being accepted into the group, simply click on the search icon as illustrated below.
After clicking on the icon, you’ll get a pop-up window like below.
Enter the word “Cyberbacker” on the textbox to find out what people have been saying about the company.
2) How to Find Cyberbacker Reviews on Reddit
Reddit may not be as popular as a social media platform as Facebook in the Philippines, but the reviews there are just as worthwhile. On Reddit, users are anonymous so they can offer unfiltered, unique takes. Here are some subreddits you can check:
Subreddits: r/buhaydigital | r/phcareers | r/philippines
Finding Cyberbacker reviews on Reddit isn’t difficult. First, visit the subreddit you want to check. Then, enter the word “Cyberbacker” on the search bar at the top of the page.
From the search results, just check the posts that you are interested in – whether that be about Cyberbacker reviews or the Cyberbacker hiring process.
5 Tips to Pass the Cyberbacker Application Process
Tip 1: Read the Job Requirements Carefully & Customize Your Application
A lot of people fail their job applications due to not making an effort to customize their resume or portfolio based on the requirements of the job. For example, if you are applying as a virtual assistant in Cyberbacker, then your priority is to highlight your VA-related skills and experience to stand out from other applicants.
Also, take note that the first person who will see your application is the recruitment staff of Cyberbacker. As part of their job, they have to be very strict about following the job requirements forwarded to them by their clients. Think of them as the audience for when you customize your resume and your chances of success will improve.
Tip 2: Prepare the Cyberbacker Requirements Beforehand
You won’t be able to pass the initial assessment if you don’t have the right tools and equipment for the job. Here are the four requirements for Cyberbacker equipment:
1) Cyberbacker Computer / Laptop Requirements: Must have Intel core i3 (6th to 12th gen), i5, i7, or AMD equivalent; and at least 8GB of RAM with 60 GB of free hard disk space. If you’re on a budget, please see “Best Laptops for Virtual Assistants Philippines” for recommendations.
2) Cyberbacker Internet Requirements: At least 10 Mbps DSL/Fiber Internet connection. Cyberbacker does not accept pocket WiFi and mobile hotspot signal, you need a wired connection as your main internet which usually means DSL or Fiber. Other internet connection types can be useful as a backup device.
3) High-definition webcam. Most modern laptops have a built-in high-definition webcam, but it’s still important to check the device specs before you buy one. If you’re on a desktop computer, you can easily find a budget HD webcam on online marketplaces like Lazada and Shopee.
4) A headset with a noise-canceling feature. You’ll need a noise-canceling headset immediately upon your first interview. This is very important especially if you live in a noisy environment.
We recommend the Mpow HC6 which has been tried and tested by many Filipino virtual assistants and call center agents. It has the unique feature of being able to listen to your own voice and the surrounding noise, so you can check how the voice call will actually sound like to the Cyberbacker interviewer.
It’s currently priced at ₱1,229 from the Official Mpow Stores on Lazada and Shopee.
Cyberbacker’s internet and equipment requirements are similar to other VA agencies. So even if you don’t get in, you can use the equipment you’ve prepared for other online job opportunities.
Tip 3: Have a Clear Idea of What Working for Cyberbacker Looks Like
Just like with any company, there are systems and practices in Cyberbacker that greatly influence your day-to-day once you get in. Here are some Cyberbacker work arrangements shared by people on social media that might be a dealbreaker for you:
- It’s possible that the company may ask you to deactivate your accounts on online job platforms, such as those in Upwork and Onlinejobs.ph.
- It’s possible to have a long unpaid waiting time before you get a client and at the same time, you can’t get another job since you are under contract with the company.
- Cyberbacker gets the larger percentage of the pay from the client for your services.
- Aside from your responsibilities with your client, Cyberbacker will also require you to join company meetings and events.
Take note that your experience with Cyberbacker might be totally different based on your contract and work arrangements with them.
Now, if these considerations don’t seem like a big deal to you then it’s totally okay to apply and get hired. Knowing these arrangements beforehand might even give you a better chance of success. But if any of these make you hesitate, then it might not be a bad idea to look for an online job elsewhere.
Tip 4: Get Ready for the Cyberbacker Hiring Process
For people who have shared their experience with the company on social media, this is the common Cyberbacker application process that they have encountered:
Reminder: Make sure to follow Cyberbacker’s instructions carefully in each step of the process so you don’t disqualify yourself.
You can start your application at the Cyberbacker Careers website by clicking the apply now button. Then, you just need to fill up a personal details form and upload your resume in PDF format.
After that comes an initial assessment. You’ll be asked to complete the Shapes and Senses, as well as, the Y-assessment exams. These are 15-minute online quizzes that helps Cyberbacker determine if you are fit to proceed to the next step.
Next is the initial interview. After completing the tests, you can immediately proceed to a video call with a Cyberbacker career consultant, typically through Zoom. You’ll mostly be answering basic questions about yourself and your gear. After the Cyberbacker initial interview, results will be sent to your email after a day or two. Make sure to check your spam folder.
Up next is the secondary assessment or the Cyberbacker Personality Assessment (CBPA). This is a type of quiz where they assess if your personality is an excellent match with Cyberbacker and their clients. You can’t really study for this but you can practice taking mock exams to condition yourself for the time pressure during this text.
After passing the CBPA, you’ll be asked to do a final interview. This time you’ll asked in more detail about your professional life as well as your plans when you get into Cyberbacker.
And that’s it. There are quite a few steps in the Cyberbacker hiring process and can be a lengthy, taxing experience for some people. Note that depending on what position you’re applying for, there might be some changes to the process. Good luck.
Tip 5: Practice for the Interviews
After completing your initial assessment, the next part in the Cyberbacker’s hiring process is the initial interview. So, you need to come in ready to wow your interviewer to get your foot further in the door.
Take note that a good command of the English language is part of their requirements. So, having confidence in speaking English even through the most difficult interview questions can help you stand out.
And no, you don’t get good at it by just internalizing. You need to actually practice speaking English. There are many YouTube videos that you can follow to improve your English skills. Just search “mock interview practice” on YouTube.
To help you practice, here are some sample interview questions that you might get asked during your Cyberbacker initial or final interview.
- Can you state your name?
- What position are you applying for?
- Tell me about yourself.
- Please walk me through your resume.
- Who is your internet provider? What is your internet type and speed?
- What are the specs of your computer? Does it fit our requirements?
- Is your device running on Windows 10 or 11?
- Do you have any backup PC or laptop in case your device breaks down?
- In case of a power outage, what will you do?
- Do you have a noise-canceling headset?
- Can you provide NBI clearance after 30 days of hiring you?
- Do you have any underlying health conditions?
- Are you looking for a part-time or full-time job?
- Are you currently employed?
- Where do you see yourself 5 years from now?
- Out of all the candidates, why should we hire you?
- What are your strengths?
- Weaknesses?
- What’s your ideal work environment?
- What can you contribute to the company?
- What is your expected salary?
- Do you have travel plans within 6 months?
- Do you have any questions or concerns before we end this interview?
Please note that you might not encounter some of these questions during your interviews and other questions might be asked instead. The interviewing process might change or the recruitment staff can add additional questions as needed to properly assess your fit for the job.
And on the day of the actual interview, get your equipment ready. Wear formal clothing. Test your camera and mic. Familiarize yourself with Zoom or whatever platform they’re using at the moment.
Lastly, make sure you are in a clean, quiet environment that’s conducive for video calls. Even with a noise-canceling headset, the environment is just as important in making a good impression.
Other Companies Like Cyberbacker
There are so many Philippines VA companies like Cyberbacker that it’s impossible to count them using all your fingers, even when including your toes. This is good news for you since if you ever find that Cyberbacker isn’t a good fit or if your application wasn’t successful, then there are plenty of alternatives.
Here are some examples:
For an extensive list, please see “Best Virtual Assistant Companies to Work for in the Philippines”.
Note that there are basically two kinds of VA companies. Ones like Cyberbacker and Athena where you are essentially working for the agency.
And the other type, which is basically a headhunting agency for VAs. MultiplyMii and Support Shepherd fall into this category. Here, they match you with a client and you are considered to be directly working for the client and not the VA agency.
Whichever approach you choose, make sure to do your research. So, you’ll know what to expect and greatly increase your chances of success.
